Cancellation Policy

We strive to provide a smooth and hassle-free recycling experience. If you wish to cancel your pickup request, please review the following policy.

Customers may cancel their pickup request at any time before the scheduled pickup without any cancellation charges.
To cancel a request, you can:
- Log in to your account (if applicable), or
- Contact our customer support team via phone or email,.
Once your cancellation is confirmed, the pickup request will be closed.

If you decide not to proceed with the sale when our pickup executive arrives, you may cancel the transaction without any obligation.
No payment will be made, and the electronic items will remain with you.
In case of repeated last-minute cancellations or unsuccessful pickup attempts, We reserves the right to restrict future pickup requests.

We reserves the right to cancel or reschedule a pickup request under the following circumstances:

The pickup location is outside our serviceable area.
Incorrect or incomplete information has been provided.
The listed items are unavailable during pickup.
The actual items differ significantly from the details submitted.
Safety, operational, or unforeseen circumstances prevent the pickup from being completed.

If a pickup is cancelled by us, our team will inform you and, where possible, assist in rescheduling the pickup.

Payments are processed only after successful pickup, inspection, verification, and acceptance of the electronic waste.
If a pickup request is cancelled before completion, no payment will be processed.

For any cancellation requests or assistance, please contact our Customer Support Team: