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Pickup  Policy

 

We provide doorstep pickup services for electronic waste, making the recycling process simple, safe, and convenient. Please read this Pickup Policy to understand how our collection process works.

1. Pickup Service
  • We offer doorstep pickup of eligible electronic waste from serviceable locations.
  • Pickup availability depends on your location and our operational coverage.
  • Once you submit a pickup request, our team will contact you to confirm the pickup date and time.
 
2. Pickup Schedule
  • Pickup requests are generally scheduled within 3-5 business days, subject to location, availability, and operational conditions.
  • Delays may occur due to weather conditions, public holidays, traffic, or other unforeseen circumstances. In such cases, our team will inform you and reschedule the pickup.
 
3. Item Preparation

To ensure a smooth and safe pickup process, customers are requested to:

  • Keep all electronic items ready before the scheduled pickup.
  • Ensure that all items are uninstalled, disconnected from power sources, and ready for collection before our pickup executive arrives.
  • Pack the items securely, especially fragile devices, to prevent damage during handling.
  • Remove all personal belongings, SIM cards, memory cards, storage media, or other accessories that you wish to retain.
  • Back up and permanently erase any personal data stored on your devices before handing them over to us.
  • Ensure easy access to the pickup location for the collection team.
 
4. Inspection at Pickup
  • Our pickup executive will inspect the electronic items at the time of collection.
  • The final value of the items may vary if the actual condition, quantity, brand, model, or specifications differ from the details provided while placing the pickup request.
  • The final payment will be based on the inspection and verification conducted during pickup.
 
5. Serviceable Locations
  • Pickup services are available only in selected cities and serviceable areas.
  • Availability may vary depending on operational coverage.
 
6. Failed Pickup Attempts

A pickup may be cancelled or rescheduled if:

  • The customer is unavailable at the scheduled time.
  • The pickup address is incorrect or inaccessible.
  • The electronic items are not ready for collection.
  • The items are not uninstalled or cannot be safely removed at the time of pickup.
  • The listed items differ significantly from the information provided during booking.
  • There are safety or operational concerns that prevent the pickup from being completed.

Repeated unsuccessful pickup attempts may result in cancellation of the pickup request.

 
7. Ownership of Items

By handing over electronic waste for pickup, the customer confirms that:

  • They are the legal owner of the items or are authorized to dispose of them.

Ownership of the accepted electronic waste transfers to us only after successful inspection, acceptance, and completion of the transaction.

 
8. Payment
  • Payment is processed only after successful pickup, inspection, verification, and acceptance of the electronic waste.
  • The final payment amount will be based on the verified condition and quantity of the items collected.
  • Payment will be made through the mode agreed upon during the transaction process.
 
9. Contact Us

For any questions regarding pickup requests or assistance, please contact us:

Email: connect@cashmyscrap.com  
Phone: +91 9599963438  
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)

We are committed to providing a reliable, transparent, and environmentally responsible e-waste collection service while ensuring a smooth experience for every customer.